Is my information protected?
How soon should I expect my orders?
All local orders within Australia have an estimated arrival time of 3-5 working days. All international orders have an estimated delivery time of 3-4 weeks. Each order will also be issued with a tracking number, which allows you to check the estimated delivery date. Shipping duration vary according to seasons and product types, please read our Shipping Policy for more details.
What should I do if I really want to buy an item, but it is out of stock?
If you are interested in buying an item that is currently out of stock, please email the item or style number, product name and product colour to email@example.com and we will advise you on estimated arrival time of the stock after which you may purchase the item.
Can I exchange or refund what I buy?
Yes, you can exchange or refund items you buy on this website; please read our Returns Policy for more details.
How do I track my order?
A tracking number will issued to you on the successful completion of your order. You may use this tracking number with the relevant courier or postal company to track the progress of your shipment. For further information on shipping please read our Shipping Policy.
What is the cost of shipping and handling?
Shipping and handling fees vary from region to region and will be stated in your cart details prior to payment. Additionally for standard shipping and handling fees please check our Shipping Policy.
Who do ask if I have any more questions?
If you have any questions or queries please address them to firstname.lastname@example.org and one of our friendly staff members will promptly reply to your query.